Corrections Policy

Corrections Policy

How Policy Lab handles factual errors, updates, and reader-reported issues.

Our commitment

Every article on Policy Lab is written to be accurate as of its most recent update date. When we get something wrong, we want to fix it, and we want the fix to be visible.

Below is exactly how we handle corrections. This policy applies to every ranked article, provider review, methodology page, and data-driven page on the site.

How to report a correction

If you believe something on Policy Lab is factually wrong, misleading, or out of date, email info@pacshores.co with:

  1. The URL of the page in question.
  2. The specific claim you believe is incorrect (please quote the exact language).
  3. What you believe the correct information is.
  4. A source, if you have one (the provider’s own site, a state license record, an FDA document, a peer-reviewed article, etc.).

You do not need to be affiliated with the provider to submit a correction. Anyone can report a factual issue. We take reader-submitted corrections and provider-submitted corrections through the same channel and hold them to the same verification standard.

How we handle a correction

1. Acknowledgment. We acknowledge every correction request within one week. If we can’t act on it in that window, we tell you why and give you a realistic timeline.

2. Investigation. We verify the reported claim against independent sources per our Ranking Methodology. If the claim we published is wrong, we correct it. If our published claim is supported by our sources and we believe it is right, we explain what we found and why we’re not making a change.

3. Correction on the page. When we make a substantive correction, we do two things:

  • Update the article body to reflect the corrected information.
  • Add an entry to a visible “Corrections” note at the bottom of the article, dated, that says what was changed and why.

We do not silently edit substantive claims. Typo fixes, link updates, and small style edits are made without a corrections note.

4. Confirmation. Once the correction is published, we reply to the original reporter with the URL and the corrections-note text.

What counts as a substantive correction

We log the following in the corrections note on the article:

  • Any factual claim that we change (a price, a pharmacy name, a clinician credential, an accreditation status, a state availability, a regulatory finding, a source citation).
  • Any ranking change driven by a corrected factual finding.
  • Any material omission that we later add.

We do not log the following in the corrections note (but they may still be made):

  • Typo fixes, punctuation corrections, and grammar cleanup.
  • Formatting changes.
  • Link updates where the destination URL changed but the destination itself did not.
  • Style edits that don’t change the meaning of a sentence.

Retractions

If we determine an entire article or major section was published on the basis of a factual error that we can’t correct in place, we will:

  1. Retract the affected content and replace it with a retraction notice at the same URL.
  2. Explain in the retraction notice what was wrong and what we know now.
  3. Notify readers who signed up for updates via our email list (if applicable) of the retraction.

Retractions are rare but they do happen. When they happen we handle them the same as any other publisher would.

Update cycles vs. corrections

A correction is different from a routine update. Routine updates (a provider changed their pricing, a new provider entered the category, a pharmacy switched partners) are logged in the article’s “What’s New” section at the top of the page and are noted with a refreshed “Last updated” date. Corrections are logged separately in the corrections note at the bottom.

If a routine update happens to correct a claim we published incorrectly, we log it in both places so the correction is discoverable.

Provider dispute channel

Providers who believe our review of their company contains factual errors are welcome to use the same corrections channel above. We do not have a separate track for provider complaints.

Providers do not get to review or approve editorial content before publication, and providers do not get to change rankings by request. Correction requests from providers are verified against the same independent sources as any other correction request.

Legal notices

For legal notices, DMCA takedown requests, or formal complaints, contact info@pacshores.co. These are handled outside this corrections process.

Last updated: August 12, 2026